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KevG
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icon GatEB Steam: Can't install (0)  
Not sure what the problem is. I activated the key. It says to hit 'Next' to install. But, there is no 'Next' option, only a grayed out 'Back' and a Finish. Using the key again simply tell me that the product is already associated with my account. Still no 'Next' option to allow me to install. I've looked in my game list under both DROD and Gunthro and it doesn't seem to be there.
07-09-2016 at 01:43 AM
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kieranmillar
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icon Re: GatEB Steam: Can't install (+1)  
Guntur has not actually been released on Steam yet. It's currently undergoing beta testing. The keys are just available early.
07-09-2016 at 07:15 AM
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KevG
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icon Re: GatEB Steam: Can't install (0)  
Now I have an idea what's going on. I'm currently trying the beta key Mike sent me yesterday. But, I checked the purchases page and it looks like I already tried to redeem the other key. Steam must be treating both keys the same and not letting me into the beta.
07-09-2016 at 10:46 AM
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robin
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icon Re: GatEB Steam: Can't install (0)  
I have the same problem, I contacted steam and PM-ed Mike

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07-09-2016 at 10:55 AM
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mrimer
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icon Re: GatEB Steam: Can't install (0)  
Sorry for the trouble testing out the beta. Here's what Steamworks tells me about beta testing:

quote:
Your customers and testers should see your game in their Library tab. Unless they've already been messing with it, they should be setup to download the default branch. If they already have your game downloaded, it should be the default branch.

To access the beta, your testers right-click on the game from the library page and select "Properties". Among the available tabs will be the "BETAS" tab.

Your new beta should be listed in the dropdown menu under "Select the beta you would like to opt into:"

<image>

As soon as a tester or customer has selected the Beta, the Steam client will start downloading the update.
Maybe try this?

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[Last edited by mrimer at 07-12-2016 03:13 AM]
07-12-2016 at 03:13 AM
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KevG
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icon Re: GatEB Steam: Can't install (0)  
Unfortunately, there's no sign of the game in my library. I found the game listed under my licenses, but there wasn't anything I could do from that screen. I'll try contacting Steam Support to see if it's possible to remove a license so I can try using the beta key again.
07-12-2016 at 06:03 AM
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mrimer
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icon Re: GatEB Steam: Can't install (0)  
quote:
KevG wrote:
Unfortunately, there's no sign of the game in my library. I found the game listed under my licenses, but there wasn't anything I could do from that screen. I'll try contacting Steam Support to see if it's possible to remove a license so I can try using the beta key again.
Okay, thanks. Sorry for the trouble. The Steam client is probably getting confused here. When they get back to you, would you please post their response here?

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Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.
07-12-2016 at 10:44 PM
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KevG
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icon Re: GatEB Steam: Can't install (0)  
First reply from Steam was pointless. Just a cut-and-paste job about making sure that I was connected to Steam properly when using the key. Tried a second time with a screenshot showing the game was licensed to me, just not in my library. I'll keep you posted on how it goes.

07-13-2016 at 01:01 AM
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Somnlaut
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icon Re: GatEB Steam: Can't install (+3)  
I had the same issue with product already being owned due to activating the normal key back in February.

There is, however, a silly workaround:

Use an alt Steam account (make one if you don't already have one). Activate the key there. Enable Family Sharing and authorize your computer and your main account. Switch back to your main account. It should now appear in your library and work normally.

EDIT: I noticed that the game seems to think I don't own it (e.g. there are Buy Now / Buy full version links). Not sure if this is a consequence of using family sharing in this way or not.

EDIT 2: It doesn't seem to have to do with family sharing, but maybe it has to do with the beta key.

[Last edited by Somnlaut at 07-23-2016 04:07 AM]
07-13-2016 at 03:37 AM
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Kargaros
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icon Re: GatEB Steam: Can't install (0)  
My Steam account is also affected. I've sent another support request to Steam -- complete with screenshots. The more the merrier, right?

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07-13-2016 at 07:50 AM
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KevG
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icon Re: GatEB Steam: Can't install (0)  
No reply yet from Steam. Asking to delete a license seems to have them stumped. But, fortunately, Somnlaut came to the rescue. Having a 'family member' use the key and then authorize my account worked like a charm.

Edit to add: Just heard back from Steam. They checked their records and confirmed that I was indeed pre-registered for Gunthro. Apparently the screenshot I sent them confirming this wasn't enough. They also confirmed that the game wasn't officially released yet. Not a peep about how or if the license could be removed from my account. Since I used a backdoor way into the beta, I'm just going to give up on them. Plus, I'm having a hard time thinking of a non-sarcastic way to respond.

[Last edited by KevG at 07-14-2016 02:16 AM]
07-13-2016 at 09:08 PM
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Kargaros
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icon Re: GatEB Steam: Can't install (0)  
My first reply from Steam informs me that I should ask the developer about my problems with "DROD RPG: Tendry's Tale" [sic] :weep

Let's se if my clarification that GatEB and TT are not the same game makes a difference.

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07-14-2016 at 03:17 AM
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mrimer
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icon Re: GatEB Steam: Can't install (0)  
Sorry for the trouble, guys. I guess that's what we get for handing out keys early. Ah, well. It should be released for real soon either way, but I sure appreciate help beta testing!

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Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.
07-15-2016 at 12:42 AM
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Kargaros
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icon Re: GatEB Steam: Can't install (+1)  
I just got another useless reply from Steam support.

In the mean time GatEB has shown up in my library, and I notice that the GatEB page in the Steam store has also arrived :)
I still can't access the beta though. I can't look at "Properties" for GatEB blunder since it hasn't been released yet.

I'll give up fighting and go with Somnlaut's family sharing trick instead.

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07-15-2016 at 04:28 AM
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Kargaros
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icon Re: GatEB Steam: Can't install (0)  
I finally gave up and used the family sharing workaround. Steam support kept claiming that the beta Steam version of GatEB doesn't exist.
I wonder how they'll react to my latest screenshots showing the "nonexisting" beta version being installed on a blank Steam account and later made available by family sharing.

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07-27-2016 at 05:50 AM
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Somnlaut
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icon Re: GatEB Steam: Can't install (+1)  
quote:
Kargaros wrote:
I finally gave up and used the family sharing workaround. Steam support kept claiming that the beta Steam version of GatEB doesn't exist.
I wonder how they'll react to my latest screenshots showing the "nonexisting" beta version being installed on a blank Steam account and later made available by family sharing.


One likely source of the confusion is that Steam has an actual beta feature, which GatEB does not seem to be using - at least not in conjunction with those beta keys given out (there is a Betas tab in app properties).

I do notice that there is now a selectable Beta called "Beta - ". Not sure what that does or if it's related to the keys given out in any way.

[Last edited by Somnlaut at 07-28-2016 07:21 PM]
07-28-2016 at 07:19 PM
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