Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

I've been trying to renew my Caravel subscription. Although I click on the PayPal option, I am then sent to a "pay by credit card" page; the PayPal link does not seem to work. I've written repeatedly to Mike about this, but he has not responded. My subscription expires shortly, and I do not want to be cut off. Please can someone help sort this out.

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The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

Bombadil
Level: Smitemaster

Rank Points: 523
Registered: 06-01-2005
IP: Logged

I don't know if Mike can do anthing about it since I think Plimus is who takes care of the orders.

You could try contacting them directly (maybe through here).

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

I've already done that, and they haven't replied either

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

I have just bought a CaravelNET Membership with a paypal without any problems. On the first page of the Order I simply selected PayPal and it later redirected me correctly, so I can confirm PayPal works. At least for me.

EDIT: Okay, there are problems after I have already logged into the paypal so I didn't yet purchase it, but nevertheless, it partially worked.

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My website

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[Last edited by skell at 11-03-2011 01:53 PM]

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

I've just tried again, and this time I was connected to the Plimus PayPal page. But, as happened the first time I tried, the connection timed out before payment was completed. I checked at downforeveryoneorjustme.com, and it appears that the Plimus payment site at order1.net is not working.

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

Kafka wrote:
I've just tried again, and this time I was connected to the Plimus PayPal page. But, as happened the first time I tried, the connection timed out before payment was completed. I checked at downforeveryoneorjustme.com, and it appears that the Plimus payment site at order1.net is not working.

Did you try to contact them about this problem? I haven't and it might be a good thing to do.

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My website

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

I've just tried to contact Plimus. The contact form demands order number and email address. I have entered these, but it has rejected my form since it claims that my address is unknown. This seems to mean that, since I haven't actually succeeded in placing an order, I do not have a relationship with them, and they therefore will not handle my complaint.

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

So that's exactly what I have managed to find.

I did find a way to work around the problem apparently! Once you get the "page timed out" message, notice that the URL in your browser's address bar is missing "https://". I have added it at the beginning (so it formed https://www.order1.net/...) and the order was processed successfully.

EDIT: Yes, just got "Receipt of payment" and automated Caravel message "Thanks for your purchase of:".

____________________________
My website

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[Last edited by skell at 11-03-2011 03:20 PM]

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

Thank you! I added https at the beginning, and was able to complete the purchase. I've just received a confirmation email. So someone needs to correct the process, in order to remove this obstacle.

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

I contacted them, and either they completely missed the issue, or I didn't word myself correctly.

My mail to them:


Reply:

Ironically enough, I feel like Josef from The Trial now, it seems so surrealistic.

Anyway, I will continue this and write another mail which, hopefully, will be understood.

____________________________
My website

mrimer
Level: Legendary Smitemaster

Rank Points: 5123
Registered: 02-04-2003
IP: Logged

Thank you, Skell, for figuring out the root of this problem and a workaround. Plimus seems notorious for responding to my specific questions or suggestions with a form letter, and it takes a couple of e-mails with stronger wording like "Look, I'm trying to tell you something important and you keep replying with form letters!!!!1" before someone there takes notice. Keep trying, Skell. I really appreciate your efforts.

(And Kafka, I haven't seen any e-mails from you in my in-box. Maybe they went into our general support pool, which I haven't been able to look at the last couple of days. My apologies. I have a deadline at work I'm trying to hit today.)

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

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[Last edited by mrimer at 11-03-2011 08:10 PM]

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

Since Skell identified the problem, and I have been able to pay, it's not important, Mike. But please check your inboxes for messages I sent on 11 October, 21 October and 31 October. If they didn't arrive, then maybe there is a problem with my mailserver.

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

Eureka:

Hello,


Thank you for contacting Plimus.

Thank you for bringing this issue to our attention. We have forwarded this information to our Engineering Department for further investigation.


Regards,
Stacy-Plimus Support

Now we all need to keep our fingers crossed so they actually fix the problem!

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My website

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

I have another problem now. Although I have renewed by PayPal, and received a confirmation email from Plimus, this information does not seem to have reached Caravel, who have notified me that today is my last day of service. What should I do?

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

Schik
Level: Legendary Smitemaster

Rank Points: 5418
Registered: 02-04-2003
IP: Logged

Send me your order's reference number and I'll send you the activation link, assuming it did make it to our server.

We were having some email troubles for a few hours, but it seems to be up and running right now.

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

Thanks Schik, sent you a private message

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

Schik
Level: Legendary Smitemaster

Rank Points: 5418
Registered: 02-04-2003
IP: Logged

Yay, it got to our server. I PM'd you the activation link.

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

Kafka
Level: Delver

Rank Points: 42
Registered: 01-18-2004
IP: Logged

Thanks, now activated it. There is clearly some problem with Plimus, as I had great difficulty paying, as well as the failure to inform Caravel.

____________________________
The Messiah will come only when he is no longer necessary; he will come on the day after his arrival; he will come, not on the last day, but on the very last.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

For any curious soul, the issue is still standing - I have just purchased JTRH and still had to do the https trick to make it go through. You'd think that such simple issue can be fixed in five days (message was received on 4th), but I guess not.

____________________________
My website

mrimer
Level: Legendary Smitemaster

Rank Points: 5123
Registered: 02-04-2003
IP: Logged

Thanks, Schik, for helping Kafka out with this. Plimus drives me crazy sometimes. If there's anything I can help you guys with in the future, you are welcome to e-mail me and I'll respond as soon as I can.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

skell
Level: Legendary Smitemaster

Rank Points: 3764
Registered: 12-28-2004
IP: Logged

I am amused. I've got a mail from Plimus yesterday:

Hello,

Thank you for notifying us regarding this issue.  Plimus is no longer offering PayPal as a payment option. 

Regards,
Stacy-Plimus Vendor Support

It still seems to be available though.

____________________________
My website

mrimer
Level: Legendary Smitemaster

Rank Points: 5123
Registered: 02-04-2003
IP: Logged

Man, their operation is laughable.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

mrimer
Level: Legendary Smitemaster

Rank Points: 5123
Registered: 02-04-2003
IP: Logged

Today, Plimus is changing the way it handles PayPal orders to integrate with the seller's own PayPal account. They call this initial functionality their "basic" integration. By the end of the month, they will have an "advanced" integration in place. If anyone has further problems with these, as I'm expecting might occur based on their track record, please let me know.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.