ErikH2000
Level: Legendary Smitemaster

Rank Points: 2794
Registered: 02-04-2003
IP: Logged

Our mail server is being crabby about sending e-mails out. So certain operations like sending notifications of new posts on the forum and e-mailing download links are not working. I'm going to come up with a temporary solution tomorrow that lets the more important mail get through. The real solution will have to wait until Jamie Jones is available again.

-Erik

____________________________
The Godkiller - Chapter 1 available now on Steam. It's a DROD-like puzzle adventure game.
dev journals | twitch stream | youtube archive (NSFW)

ErikH2000
Level: Legendary Smitemaster

Rank Points: 2794
Registered: 02-04-2003
IP: Logged

It's all back up now and working normally.

-Erik

____________________________
The Godkiller - Chapter 1 available now on Steam. It's a DROD-like puzzle adventure game.
dev journals | twitch stream | youtube archive (NSFW)

NiroZ
Level: Smitemaster
Rank Points: 1302
Registered: 02-12-2006
IP: Logged

Is the caravelnet activation emailing system down, or just slower than 2001: a space odyssey?

rothrin
Level: Roachling

Rank Points: 14
Registered: 07-19-2007
IP: Logged

Is it down again? Or is it just me? I've been trying to get the full install of TCB 3.2 and I click the download link and I get a success message on generating the email with link, but I never have gotten an email. I did email support about it a few days ago but never got anything back from that either. Yep I'm associated with my Caravelnet account etc and have downloaded the full builds in the past.

I know... grab the patch, and I did, but I'd still like the full build.

Rothrin

NiroZ
Level: Smitemaster
Rank Points: 1302
Registered: 02-12-2006
IP: Logged

Considering that the illumination emails (AFAIK) haven't been sent and I've just ordered a link and been unable to get it, I suspect it is still the case.

Briareos
Level: Smitemaster

Rank Points: 3516
Registered: 08-07-2005
IP: Logged

NiroZ wrote:
Considering that the illumination emails (AFAIK) haven't been sent and I've just ordered a link and been unable to get it, I suspect it is still the case.

See? If they just had done like everyone does it and signed up with an honest email provider like spam-me-silly.biz this would have never happened...


np: Styrofoam - Off Is Not A Speed (The Point_Misser)

____________________________
"I'm not anti-anything, I'm anti-everything, it fits better." - Sole
R.I.P. Robert Feldhoff (1962-2009)

Schik
Level: Legendary Smitemaster

Rank Points: 5383
Registered: 02-04-2003
IP: Logged

High priority emails like download links and activation links for purchases should be working. Low priority stuff like emailing a user or forum post notifications are currently down.

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

NiroZ
Level: Smitemaster
Rank Points: 1302
Registered: 02-12-2006
IP: Logged

Are you sure? That download link still hasn't been emailed to me (not that I need it, but fyi).

Schik
Level: Legendary Smitemaster

Rank Points: 5383
Registered: 02-04-2003
IP: Logged

I just requested a download link, and it came in about 30 seconds. So I know it's at least going out on our side. Hard to diagnose why it didn't make it to you... Hopefully we'll get our main mail server back sometime and this will become less of an issue.

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

rothrin
Level: Roachling

Rank Points: 14
Registered: 07-19-2007
IP: Logged

Ok, I have at least half figured out my troubles. I have my own server so I can check the logs. Nothing was bounced from my server, however, I changed my CaravelNet email just as a test and the link came through fine. So I will see if my hosting provider's relay is somehow blocking emails from here. It's very odd because as far as I can tell, no email has ever been bounced from my server. I certainly get plenty of spam! So if any of you are having trouble, try changing your email address. My Gmail addy works fine. Although, , I can't get the TCB 3.2 full build now because I tried too many times. lol Ah, it's always something. I don't suppose one of you kind people at Caravel could reset my download counter or send me a link or something? I'd be eternally grateful. [taken care of -- mrimer] I emailed support yesterday, but I am guessing if they emailed back, I didn't get it. Thanks.

Rothrin

Edit: mrimer, I am, as I said, eternally grateful. Thanks again.

---

[Last edited by rothrin at 05-17-2008 05:15 PM]

Briareos
Level: Smitemaster

Rank Points: 3516
Registered: 08-07-2005
IP: Logged

Schik wrote:
Low priority stuff like emailing a user or forum post notifications are currently down.

Would that also include the lost password reminders? Because I've yesterday made the mistake of logging out of the forum (to figure out which rooms are secret on a level) and of course had totally forgotten my password to log back in, and of the three password reminder requests I made I didn't get a single mail...

(Of course, I've both now remembered where I kept that password and also have "retrieved" it by looking at the post form's source code here at work, but wouldn't it be possible to at least make those password reminder mails go through the Illumination mail server since they're kind of important?)

____________________________
"I'm not anti-anything, I'm anti-everything, it fits better." - Sole
R.I.P. Robert Feldhoff (1962-2009)

---

[Last edited by Briareos at 05-20-2008 09:09 AM]

Blondbeard
Level: Smitemaster

Rank Points: 1486
Registered: 03-31-2005
IP: Logged

For the record: I haven't gotten my CaravelNet activation link, and a couple of days have passed since I bought it. I think I'll just try to buy CaravelNet again, and see what happens.

NiroZ
Level: Smitemaster
Rank Points: 1302
Registered: 02-12-2006
IP: Logged

You'll probably be better off if you email support@caravelgames.com, but I'm sure caravel won't complain if you buy it twice.

Blondbeard
Level: Smitemaster

Rank Points: 1486
Registered: 03-31-2005
IP: Logged

The thing is I anyway intended to do something to give money to the caravel team. I have now bought it twice, and if this doesn't work I'll have to send that mail to support, obviously.

Syntax
Level: Smitemaster
Rank Points: 1218
Registered: 05-12-2005
IP: Logged

rothrin wrote:
I don't suppose one of you kind people at Caravel could reset my download counter or send me a link or something? I'd be eternally grateful. [taken care of -- mrimer] I emailed support yesterday, but I am guessing if they emailed back, I didn't get it.

Sorry to semi-hijack, but I'm in the same scenario. I've emailed support but not sure if that part of the email system is currently working.

tonyk
Level: Delver

Rank Points: 42
Registered: 10-09-2005
IP: Logged

Briareos wrote:

Schik wrote:
Low priority stuff like emailing a user or forum post notifications are currently down.

Would that also include the lost password reminders? Because I've yesterday made the mistake of logging out of the forum (to figure out which rooms are secret on a level) and of course had totally forgotten my password to log back in, and of the three password reminder requests I made I didn't get a single mail...

(Of course, I've both now remembered where I kept that password and also have "retrieved" it by looking at the post form's source code here at work, but wouldn't it be possible to at least make those password reminder mails go through the Illumination mail server since they're kind of important?)

I was in exactly the same position not minutes ago - I was getting key emails but not password request ones - fortunately the saved cookies.txt in my saved Firefox profile got me going again...

____________________________
Life is hard. DROD, harder.

bdwing
Level: Master Delver
Rank Points: 288
Registered: 02-16-2003
IP: Logged

Currently I am unable to use the "Contact Us" link to send an email to support@caravelgames.com. The message comes back almost immediately with the following:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@caravelgames.com
SMTP error from remote mail server after end of data:
host mx0.domainsite.com [38.97.225.138]: 554 mail server permanently rejected message (#5.3.0)

Is there someone I could PM with a question about an issue that may or may not be important?

____________________________
In the words of Cyndi Lauper:

"Until it ends, there is no end."

gamer_extreme_101
Level: Smitemaster

Rank Points: 1939
Registered: 03-07-2004
IP: Logged

If you want to send a PM to me about the issue you were going to send to the support address, you might as well just PM it to me (I'd be the one answering it anyways).

____________________________
--That guy with a million different aliases since he doesn't like this name anymore.

jamie
Level: Smiter
Rank Points: 365
Registered: 04-15-2005
IP: Logged

Well... I'm back, and Mr. Imer and I are going to sort it once and for all (I'll option one of my backups machines so if something goes wrong again whilst I'm away, there will be a fallback!)


____________________________
#f3i2g# Disclaimer: I'm Welsh, left-handed, and stupid. #f3i2g#

---

[Last edited by jamie at 07-07-2008 02:33 PM : GRAMMAR!]

mrimer
Level: Legendary Smitemaster

Rank Points: 5058
Registered: 02-04-2003
IP: Logged

Thanks for your help, Jamie. We seem to have e-mail sends working again. I'm hoping this stays up forever -- I'm crossing my fingers.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

jamie
Level: Smiter
Rank Points: 365
Registered: 04-15-2005
IP: Logged

Just don't forget to renew the domain ;-)

____________________________
#f3i2g# Disclaimer: I'm Welsh, left-handed, and stupid. #f3i2g#

mrimer
Level: Legendary Smitemaster

Rank Points: 5058
Registered: 02-04-2003
IP: Logged

jamie wrote:
Just don't forget to renew the domain ;-)

Yeah. I told Matt that if mail goes down again exactly a year from now, he can flog me with a wet noodle.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

west.logan
Level: Smitemaster

Rank Points: 608
Registered: 03-09-2011
IP: Logged

It has come up 3 years, 10 months, and 1 day later, does that count for a flogging?

I'm sure someone has noticed but I've not received a notification of a new post since May 6th and I dread the flood that my inbox will experience when it comes back on.

____________________________
-Logan

Schik
Level: Legendary Smitemaster

Rank Points: 5383
Registered: 02-04-2003
IP: Logged

I hadn't noticed, as it's working just fine for me... check your junk mail?

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

west.logan
Level: Smitemaster

Rank Points: 608
Registered: 03-09-2011
IP: Logged

Aha! So that's where my daily reading went, perhaps gmail thought I was getting too much Caravelnet mail.

Okay, I deserve it. Hit me with the wet noodle.

____________________________
-Logan