Tablesaw
Level: Delver

Rank Points: 33
Registered: 05-14-2005
IP: Logged

I'm trying to buy a new CaravelNet subscription after being away from the game for a few years. I purchased through the website on 2/12 and got confirmation from BMT. On 2/24 I emailed support@caravelgames.com and have received no response.

Let me know who I can talk to to get some help.

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It's the saw of the table!

navithmastero
Level: Smitemaster

Rank Points: 596
Registered: 01-03-2012
IP: Logged

Maybe PM Schik if it's not sorted?

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Member of the Snake Appreciation Society

One of your local HAs.

My stuff:

Illusionist
Level: Master Delver

Rank Points: 165
Registered: 05-27-2020
IP: Logged

Interestingly, I recently also needed to buy the subscription for the next year, but... there were no links to purchase on the page. It was somewhere around 28/2. I PMed the staff and everything is fixed now, and I have renewed the subscription, but I feel like some of the problems that people have, might be the result of that? Before the page was fixed, the proper links were in the source code for the page, but they didn't appear on the purchase page.

But yeah PMing anyone from the staff or Mr Rimer will probably be for the best.

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[Last edited by Illusionist at 03-07-2021 09:04 AM]

mrimer
Level: Legendary Smitemaster

Rank Points: 5056
Registered: 02-04-2003
IP: Logged

Tablesaw, hi! Thanks for the order, and I apologize for the trouble getting renewed. Our server was having issues on its cloud infrastructure, so that might have been going on at the time. Have things been sorted out for you or do you still need help?

Edit: Illusionist, have things been sorted out for you as well?

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.

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[Last edited by mrimer at 03-12-2021 01:30 AM]

Illusionist
Level: Master Delver

Rank Points: 165
Registered: 05-27-2020
IP: Logged

Yeah, everything is fine and fixed now, it seems like people didn't notice it, because it was probably a problem since october 2020.