Clock
Level: Goblin
Rank Points: 18
Registered: 10-20-2019
IP: Logged

I had been playing DROD for about over a year until my laptop bricked about two weeks ago and I just got it back this weekend. Since I'm not really good with IT stuff I had never backed up my DROD files... or any other files. Ever. So I made this account to ask:
Is there any way to prove I bought the games and get at least the game files back or would I have to buy DROD again?
(Unrelated note: it seems amusing that one of the Forum Rules below is "Can I read?")

disoriented
Level: Smitemaster

Rank Points: 2386
Registered: 08-07-2007
IP: Logged

One of the Caravel staff can probably look you up by your email address. Try sending a PM to mrimer and Schik.

____________________________
34th Skywatcher

Best to PM me, since I might miss your message on CaravelNet chat.

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[Last edited by disoriented at 10-20-2019 09:42 PM]

Clock
Level: Goblin
Rank Points: 18
Registered: 10-20-2019
IP: Logged

Okay, so it's been three days now since I sent the PM. What I did was click on the "PM" button up top, click the "Contact Us" button in the middle, and then sent an e-mail to the support address listed, explaining my problem. I'm starting to wonder if I did this right or if I messed up somewhere. Would it be helpful to send another e-mail or would that begin to be spamming?

navithmastero
Level: Smitemaster

Rank Points: 596
Registered: 01-03-2012
IP: Logged

Often, it seems support emails have gone into people's spam folders so check there first. If not, Schik is around quite a lot so he might be able to sort you out as well, I'd imagine if you drop him a PM he might be able to help. You do that by clicking PM and then clicking the Compose PM button message directly from there.

____________________________
Member of the Snake Appreciation Society

One of your local HAs.

My stuff:

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[Last edited by navithmastero at 10-24-2019 11:52 AM]

mrimer
Level: Legendary Smitemaster

Rank Points: 5056
Registered: 02-04-2003
IP: Logged

Clock wrote:
Okay, so it's been three days now since I sent the PM. What I did was click on the "PM" button up top, click the "Contact Us" button in the middle, and then sent an e-mail to the support address listed, explaining my problem. I'm starting to wonder if I did this right or if I messed up somewhere. Would it be helpful to send another e-mail or would that begin to be spamming?

Apologies for the delay in seeing this. I'm sorry to hear about losing your computer and I'm happy to help. If you're still having an issue here, please PM me. However, it seems you should be able to simply click the Downloads link at the top of the page while logged in and re-download the games you've previously registered to your user account. Best of luck!

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.