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LeoS
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icon Trouble w CaravelNet activation (+3)  
I renewed my subscription late May w/BMT micro and never heard from Caravel for a renewal key; two emails to the support email have gone unresponded to as well as one to Mike R's email as, all sent at a leisurely snailmail two-weeks-apart pace...

Can anyone help me re-activate or point me in the right direction?

thanks
07-20-2019 at 08:30 PM
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JanglerNPL
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icon Re: Trouble w CaravelNet activation (0)  
I also renewed around that time and did not receive a new CaravelNet code, but did not follow up.
07-21-2019 at 05:20 PM
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mrimer
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icon Re: Trouble w CaravelNet activation (+1)  
Thanks for reaching out about this. Strange, I haven't received any emails and I'm not seeing any support e-mails/tickets created either. If you would do me a favor, please PM me the email address you used to renew/activate your CaravelNet subscription and I can look up your order and link it to your Caravel user account.

Thanks!

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.
07-22-2019 at 01:30 PM
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LeoS
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icon Re: Trouble w CaravelNet activation (+2)  
For closure, problem sorted within minutes of Mike's reply.

Thank you and happy DROD'ing!
07-22-2019 at 08:09 PM
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Ezlo
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icon Re: Trouble w CaravelNet activation (+1)  
I had the same issue so I'm going to message you as well. Hopefully that'll get it sorted.
08-12-2019 at 09:04 PM
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IQubic
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icon Re: Trouble w CaravelNet activation (+1)  
Running into the same issue as everyone else here. Going to PM you mrimer.

EDIT: This issue has been resolved. Turns out gmail sent the email with the activation link to my spam folder. I now have everything sorted

____________________________
119th Skywatcher

[Last edited by IQubic at 09-07-2019 04:35 AM]
09-07-2019 at 04:23 AM
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mrimer
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icon Re: Trouble w CaravelNet activation (0)  
Glad this got sorted out for you! :)

We've been running some tests on our side and emails seem to be going out fine. My understanding is that a lot of individuals having this issue are simply getting the registration link email in their spam folder. If you haven't received yours, please check there first.

____________________________
Gandalf? Yes... That's what they used to call me.
Gandalf the Grey. That was my name.
I am Gandalf the White.
And I come back to you now at the turn of the tide.
09-11-2019 at 02:55 PM
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