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Caravel Forum : DROD Boards : Bugs : Help Request - Game Crash During TCB Gameplay
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aj1
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icon Help Request - Game Crash During TCB Gameplay (+2)  
Hello,

I hope your summer is going well!

I'm writing this post to request assistance with DROD - TCB. I am currently playing version 3.3.0.96 which I purchased from the Caravel website (last year, I think).

While I'm playing it, regardless of what room/level I'm in, the game just crashes randomly. I've read the forums and it seems most crashes occur while a player is inputting specific keys at specific times, but for me it's totally random. I'll be playing, then the game freezes, my laptop freezes, and my laptop makes a constant beep tone. Nothing works, so I'm forced to hold down the power key to manually shut down the laptop. This seems to happen every 5-10 minutes of gameplay, and does not depend on the room I am in. Also, there does not seem to be any .err file created (at least I cannot find one).

Thank you for taking the time to read my post. Please let me know if there is any other information you require from me. Any assistance is greatly appreciated!

Warm regards,

AJ

PS: I tried to write this as an email to "bugs@caravelgames.com" but it could not be sent. I guess that email address is not longer active?

[Last edited by aj1 at 08-12-2017 12:00 AM]
08-11-2017 at 11:59 PM
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superluminal
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icon Re: Help Request - Game Crash During TCB Gameplay (+1)  
I can't help you with that bug (I'm not one of the developers), but I can direct you to DROD 5 and to the downloads page where you can patch it to 5.1.0.6505 for free. After some CaravelNet shenanigans, you should be able to import the TCB hold file and all your player progress into the DROD 5 executable.

Patch 5.1 should be more stable than 3.3. But there may be some underlying issue we need to address. I've never heard of a game crashing that much. In the meantime, someone else should come along and be able to help you better.

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[Last edited by superluminal at 08-12-2017 01:11 AM]
08-12-2017 at 01:10 AM
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DezzTech
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icon Re: Help Request - Game Crash During TCB Gameplay (+1)  
OK, I'm not one of the developers either, but the way you describe the bug, it actually sounds like some kind of hardware problem with your laptop. Does this only happen while playing DROD? If so, then I assume it just so happens that at some point the game manages to execute some random code that triggers whatever the underlying hardware problem is.

Similarly to what superluminal suggested, I would recommend downloading the TSS demo version and playing it for a while. If you don't want to spoil the story, you can download one of the free holds available on this site and play that instead and see if the bug persists.

If it does, then, as a random guess in the dark, I would suggest checking the memory with MemTest86 (get the free version), because this sounds pretty similar to a problem I had on my laptop when it had broken RAM. I haven't used that program in ages, but IIRC, you just need to install it on a USB drive and let it run for a few hours overnight. If it does happen to be a memory problem, then you can just buy a replacement RAM stick, I'm pretty sure those are replaceable on laptops. Alternatively, if you're running linux, there is a way to just blacklist bad RAM regions. By the way, it probably would be helpful to list your hardware specs and the operating system you're running.

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08-12-2017 at 12:12 PM
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aj1
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File: drod.err (403 bytes)
Downloaded 2 times.
License: Public Domain
icon Re: Help Request - Game Crash During TCB Gameplay (+2)  
Hey all, thanks for your replies.

So I had already purchased DROD-TSS alongside TCB, so I've tried playing on that. The version is 5.1.0.6512. I've successfully transferred my TCB save files and have been playing on it for a few days, and the frequency of crashes has decreased dramatically, although it is still happening (again, seemingly random, but now only once every 30-45 minutes instead of every 5-10 minutes, approximately).

Just to answer some of your questions: yes, this problem only happens while playing DROD. I started playing TCB last summer at around this time, and the crashes were still happening. I think that was one of the reasons I stopped playing it for so long.

The most current error/crash occurred again earlier today (~5hrs ago). I was playing for ~20 minutes, and it crashed. I took your advice, DezzTech, and downloaded MemTest86, put it onto a USB drive, and let it commence. It ran for 3h:47m but did not detect any errors in memory (48/48 tests were passed).

Also, here are my computer specifications, as requested:

System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X551CAP
System Type: x64-based PC
OS Name: Microsoft Windows 8
OS Version: 6.2.9200 Build 9200

Processor: Intel(R) Pentium(R) CPU 2117U 1.80 GHz, 2 processor cores
RAM: 8.00 GB
Graphics: Intel(R) HD Graphics (2 processor cores)
Gaming graphics: 1792 MB Total available graphics memory
Primary hard disk: 83 GB Free (279 GB Total)

Graphics (extra info?)
Display adapter type Intel(R) HD Graphics
Total available graphics memory: 1792 MB
Dedicated graphics memory: 32 MB
Dedicated system memory: 0 MB
Shared system memory: 1760 MB
Display adapter driver version: 9.17.10.3114
Primary monitor resolution: 1366x768
DirectX version: DirectX 11 or better

Can you think of anything else that may be causing this issue? Please feel free to ask more questions if you have any. And thank you all again for taking the time to help me with this!

Warm regards,

AJ

EDIT: So right after writing this post, I decide to play, open the game, load the room, and it crashed within seconds! What is going on lol.

EDIT#2: I was able to locate a .err file - my apologies for not finding it sooner. I've attached it to my post. It is rather old though, from Aug 24,2016, and it was in the "drod-3.0" folder. There is also a "drod-5.0" folder but there are no .err files present. Hopefully this will shed some light into these crashes.

[Last edited by aj1 at 08-15-2017 04:51 AM]
08-15-2017 at 04:16 AM
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DezzTech
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icon Re: Help Request - Game Crash During TCB Gameplay (+2)  
Okay, first of all, the error in your drod.err is completely harmless and is probably unrelated to the freezes you're getting. It just means that for some reason the game had failed to initialize sound. I had that happen to me quite often. Usually just restarting the game fixed it for me.

Also, I forgot to ask, did the crashes start the first time you started playing DROD: TCB, or were you able to play it without crashing before? If you've played any previous games in the series, did they crash too?

Let's start with the simplest to check guess: if you've played any previous DROD games and they didn't crash, it's possible that there's been some change to TCB that is causing the crashes. The obvious suspect would be the dynamic lightning. In DROD 5 you can turn it off by disabling Alpha Blending in the Settings, and while you're at it, turn the Environmental Effects slider all the way down for good measure, and see if this helps at all.

If it's still crashing, my second guess would be that your CPU is overheating. I don't remember what I had used on Windows for monitoring temperature, but Open Hardware Monitor looks good and I've seen some recommendations for HWMonitor (although the "Hall of Fame" part of that page horrifies me).
Just open it alongside DROD, and position the windows so that you can see both the CPU temperature and the game at the same time and start playing. Note the temperature your CPU reaches when the game crashes. If it's above 95C, then yea, that's probably the reason.

Another thing that might be worth doing is running Intel Processor Diagnostic Tool, I mean, it's made by Intel, for their own processors, and it even has yours in the supported list. I've never actually used this myself, since I don't even have an Intel processor, so you're on your own in figuring this thing out :P . The description on the site says that is has a stress test, that is probably what you want to do.

EDIT: Okay, I don't know how I managed to forget this, but it might be worth updating your GPU drivers, since Intel GPUs are infamous for being kinda bad. Sorry, I don't have time to find a link for this, but they should be somewhere on Intel's official site.

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[Last edited by DezzTech at 08-16-2017 06:31 PM]
08-15-2017 at 06:29 PM
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