JoMax
Level: Delver

Rank Points: 65
Registered: 12-28-2005
IP: Logged

Have recently renewed my CaravelNet subscription but have not received the activation link. Have requested 4 times (from Downloads page) but no email received.

Have emailed Support on 2 occasions but no reply from them either

How do I resolve this?

Schik
Level: Legendary Smitemaster

Rank Points: 5381
Registered: 02-04-2003
IP: Logged

I don't see any support emails... it looks like something might have broken in our support system.

Send me your order number and I'll get you your activation link.


____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

Schik
Level: Legendary Smitemaster

Rank Points: 5381
Registered: 02-04-2003
IP: Logged

Support system is fixed, new emails should get into our system properly. Sorry about that.

I've also tested the activation link request from Downloads, and it worked fine for me - it comes from no-reply@caravelgames.com, so make sure that's in your safe senders list or contacts or something. And make sure that your email in your profile is up to date.

____________________________
The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi

JoMax
Level: Delver

Rank Points: 65
Registered: 12-28-2005
IP: Logged

All sorted - thanks Schik