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Caravel Forum : Caravel Boards : General : HELP - No support?
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JoMax
Level: Delver
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icon HELP - No support? (0)  
Have recently renewed my CaravelNet subscription but have not received the activation link. Have requested 4 times (from Downloads page) but no email received.

Have emailed Support on 2 occasions but no reply from them either

How do I resolve this?
02-24-2017 at 12:45 PM
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Schik
Level: Legendary Smitemaster
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icon Re: HELP - No support? (+1)  
I don't see any support emails... it looks like something might have broken in our support system.

Send me your order number and I'll get you your activation link.


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02-24-2017 at 01:32 PM
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Schik
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Registered: 02-04-2003
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icon Re: HELP - No support? (+2)  
Support system is fixed, new emails should get into our system properly. Sorry about that.

I've also tested the activation link request from Downloads, and it worked fine for me - it comes from no-reply@caravelgames.com, so make sure that's in your safe senders list or contacts or something. And make sure that your email in your profile is up to date.

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The greatness of a nation and its moral progress can be judged by the way it treats its animals.
--Mahatma Gandhi
02-24-2017 at 04:10 PM
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JoMax
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icon Re: HELP - No support? (+1)  
All sorted - thanks Schik :D

02-26-2017 at 11:32 AM
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