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hyphz
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Oh dear.. I put in a recent pre-order for GatEB, and it seemed to go through OK, but today I received an e-mail saying that the order was "queued for manual review and declined".

I phoned the bank and they confirmed they hadn't denied any such transaction, so I'm awaiting an explanation from BMT Micro as to what happened. I've re-placed the order, though. Has anyone had these problems?
03-30-2012 at 04:42 PM
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gamer_extreme_101
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Just placed an order myself - the way the review sounds like is that BMT will take extra look through orders placed with "Anonymous" emails like Hotmail. Second time around, did you try with a different email address?

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03-30-2012 at 05:36 PM
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hyphz
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It did eventually get through after I repeated my postal address to them.

However, something else strange happened too. I ordered an extra year of CaravelNet to go with the one you get anyway for pre-ordering GatEB, but when I try to activate that, I get the "membership already activated" error. The expiry date is still only 2013 when I'd expect it to be 2014.
03-30-2012 at 08:01 PM
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gamer_extreme_101
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hyphz wrote:
It did eventually get through after I repeated my postal address to them.

However, something else strange happened too. I ordered an extra year of CaravelNet to go with the one you get anyway for pre-ordering GatEB, but when I try to activate that, I get the "membership already activated" error. The expiry date is still only 2013 when I'd expect it to be 2014.
If you're having problems, email support. I can take a better look at it from there.

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03-30-2012 at 08:03 PM
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Schik
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hyphz wrote:
It did eventually get through after I repeated my postal address to them.

However, something else strange happened too. I ordered an extra year of CaravelNet to go with the one you get anyway for pre-ordering GatEB, but when I try to activate that, I get the "membership already activated" error. The expiry date is still only 2013 when I'd expect it to be 2014.
hyphz,

GatEB (and all the other games) come with one month of free CaravelNet, not one year. I see both your order of GatEB and your order of CaravelNet both activated for your account... as far as I can tell, I think things worked correctly.


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03-30-2012 at 08:07 PM
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The spitemaster
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Can I request the 1 year membership link be fixed as well?

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03-30-2012 at 10:31 PM
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gamer_extreme_101
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The spitemaster wrote:
Can I request the 1 year membership link be fixed as well?
It is fixed - you may need to Control-F5 the page to refresh.

Otehrwise, this link should get you the one year membership as well.

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03-30-2012 at 10:46 PM
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The spitemaster
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Huh. I didn't know that following links does not guarantee a fresh page. Works for me as well now.

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03-30-2012 at 11:09 PM
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corgi_T
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I'm having trouble too. The download links BMT micro sent me seem to be for the demo game, not the full version. Either I've failed some kind of intelligence test, or they need to correct their links.

(I've sent an e-mail to support as well.)
04-05-2012 at 05:27 AM
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corgi_T
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Never mind. I found the Downloads page. I may have lost a few points on that intelligence test, but I didn't fail entirely.

Still, it would be great to have the correct links in the e-mails, no?
04-05-2012 at 05:43 AM
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mrimer
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corgi_T wrote:
Never mind. I found the Downloads page. I may have lost a few points on that intelligence test, but I didn't fail entirely.

Still, it would be great to have the correct links in the e-mails, no?
Ugh...it was me who failed this intelligence test. When I updated the OSX product info to 4.0.1, I uploaded the demo version instead of the full version. I'll fix that tonight.

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04-05-2012 at 10:13 PM
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Boris Carl Orff
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Hello,

I'm not sure if I'm posting in the right place - my problem is relevant to this thread though...

I purchased DROD: Gunthro and the Epic Blunder on 1st April and received the email from BMT with the download link etc. I downloaded the game and installed without any hitches.

I have since tried to access/download the free hold (Flood Warning) from within the game and from the website - without success. I figured if I re-download my purchase and re-install I may get the hold on a fresh installation.

Well, the problem is BMT is stating that my password is blocked - despite the fact that their email states my download links are valid up until 2nd May!

Am I missing something or being stupid here?
04-10-2012 at 07:59 AM
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Jacob
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I don't think you can get FW from BMT, you need to download it using CaravelNet, which you get for 1 month free with GatEB.

You need to activate this and get a key, which you input in the Change Settings menu of the game.

Then you can download holds in-game.

Caravelnet info: http://caravelgames.com/Articles/Games_2/CaravelNet.html
Caravelnet FAQ:
http://forum.caravelgames.com/viewsitepage.php?id=203429

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[Last edited by Jacob at 04-10-2012 10:25 AM]
04-10-2012 at 10:23 AM
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Boris Carl Orff
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Hmm...

Thanks for the reply Jacob but I've tried this. I'm assuming I should be seeing 'Flood Warning' in the holds list but where I would expect to see it alphabetically it does not show. I see Flight of the Fegundo and the next available hold is Floor 33.

I've requested 3 new keys and activated them successfully but the result is the same.
04-10-2012 at 10:43 AM
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robin
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It's also downloadable in your "profile"
"purchases" menu. So you can import it.

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04-10-2012 at 10:47 AM
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Jacob
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Oh, sorry, in that case, I'm not entirely sure.

The process is also conditional on you registering GatEB under the same username as you have on the forum and for CaravelNet - is this the case?

If Schik, or some other of TPTB, sees this, he'll hopefully be able to e-mail you a download link or something.

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04-10-2012 at 10:56 AM
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Boris Carl Orff
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Thanks. I see Flood Warning on the downloads section but it appears with the rest of them on the left of the screen: "Smitemaster's Selections you don't have".

Names are the same, yes.

Thanks anyway guys.

Think I'll have to email the admin guys!
04-10-2012 at 11:04 AM
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gamer_extreme_101
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Boris Carl Orff wrote:
Thanks. I see Flood Warning on the downloads section but it appears with the rest of them on the left of the screen: "Smitemaster's Selections you don't have".

Names are the same, yes.

Thanks anyway guys.

Think I'll have to email the admin guys!
Just send an email to support@caravelgames.com and I can take a look at it for you!

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04-10-2012 at 03:23 PM
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Boris Carl Orff
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Thanks, email is inbound.
04-10-2012 at 04:35 PM
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Boris Carl Orff
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Sorted!
Thanks gamer_extreme_101 :thumbsup
04-10-2012 at 09:42 PM
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KevG
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I just had the same problem as the OP. I tried to order the new game and was told my order was declined. No real reason was given, but I suspect that it's because I've moved since the last time I placed an order. I'm currently trying to get a hold of them to see what's up.

The thing is, I've been playing since the Webfoot days, so I'm going to go to whatever trouble it takes to get the new game. One has to wonder how many customers they are turning away who won't bother to try to straighten things out.

Edit: Got the problem cleared up. I phoned them and got them to fill the order by giving them the exact same address I had entered into the webpage. Apparently it's suspicous when I type it, but taking the trouble to make a phone call must mean I'm legit.
[Last edited by KevG at 04-12-2012 08:03 PM]
04-12-2012 at 06:36 PM
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Stoney
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Ive ordered the new GatEB via BMT Micro. (Wire Transfer). I sent them a Screenshot of my Online Banking Order in hope it might be processed faster.

Lets hope all will work out well. If not, I hope you guys will be here for support.
[Last edited by Stoney at 04-14-2012 05:31 PM]
04-14-2012 at 05:29 PM
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rman
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My order was queued for manual review and declined. Sigh. :(

Plimus was at least usable.

(I still hope to have this issue resolved, though.)

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04-17-2012 at 07:19 PM
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Keiya
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Plimus is still failing to even load, over a month later. How is that 'usable'?

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04-18-2012 at 12:48 AM
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rman
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Well, most of the time, it was usable.

I guess that BMT Micro, on the other hand, is usable for most of the people. :D

EDIT: Yay! They didnt decline the order now! :w00t

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[Last edited by rman at 04-26-2012 07:42 PM : Bought GatEB]
04-18-2012 at 12:56 PM
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adS
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KevG wrote:
I just had the same problem as the OP. I tried to order the new game and was told my order was declined. No real reason was given, but I suspect that it's because I've moved since the last time I placed an order. I'm currently trying to get a hold of them to see what's up.

The thing is, I've been playing since the Webfoot days, so I'm going to go to whatever trouble it takes to get the new game. One has to wonder how many customers they are turning away who won't bother to try to straighten things out.

Edit: Got the problem cleared up. I phoned them and got them to fill the order by giving them the exact same address I had entered into the webpage. Apparently it's suspicous when I type it, but taking the trouble to make a phone call must mean I'm legit.

I seem to have the same trouble. I have moved 6 months ago :)

adS

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06-07-2012 at 07:58 PM
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Jatopian
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Ugh. Got the same problem. Isn't there a service out there that doesn't do this crap? This is no way to conduct an online transaction service.

Caravel should ask BMT Micro how many transactions they've declined vs how many accepted. I bet it's unacceptably high.

Anyway. Has trying again worked for everyone so far, or do I need to call them or something?

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06-19-2012 at 07:18 PM
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mrimer
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I can see pending orders in BMT that haven't gone through yet, likely up for review. One of these was submitted by "gfezrgt rgtertg". I'm guessing this is not a real person. The other one is mailing a check. I can't see orders that have been declined.

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06-19-2012 at 07:30 PM
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KevG
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Jatopian wrote:
Anyway. Has trying again worked for everyone so far, or do I need to call them or something?
Trying again didn't work for me at all. It couldn't hurt to try resubmitting, but you'll probably end up having to call.
06-19-2012 at 09:39 PM
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Jatopian
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I don't see a number to call, only an email address I can contact. What's the number?

Has Caravel investigated using Amazon Payments? This isn't a recommendation; I just know that the Humble Bundle uses them and I've never had a problem with them.

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06-19-2012 at 11:51 PM
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